Tours & Travel Consultant

Expired on: Nov 14, 2019

We are looking for a dynamic person with excellent knowledge of the travel industry with an international clientele. You will be reporting to the Operations manager and are part of the Operations Team. The Operations consultant is responsible for booking a trip from start to finish through securing accommodation, transport, activities and briefing clients, guides, tour leaders. Client Happiness is key here. The operations consultant is in charge of ensuring that all trips are booked correctly and run smoothly. Note that bookings and reservations are mainly a job of your team; you will also be involved in projects, stimulated to give your ideas. All in place to bring the company to the next level. This includes but is not limited to improving the structure and processes used within the department, securing better deals/rates with service providers and ensuring customer satisfaction and employee happiness.

Tour & Travel Consultant Job Summary

  • Being amicable and approachable with flexible working hours.
  • Being professional and assertive
  • Being detail oriented
  • Comprehensive industry knowledge
  • Customer service
  • Computer knowledge
  • Interpersonal relationships
  • Meeting deadlines

Job description for a Tours Consultant

  • Responding to inquiries regarding hotels & safaris within 24hrs
  • Create and sell innovative tour packages to meet market demand
  • Prepare itineraries to the various destinations of interest
  • Making flight quotations
  • Doing tour bookings – both inbound and outbound
  • Ensuring KWS park rules & hotel regulations are made clear to tourists
  • Ensuring payment for each tour booking is received in advance or proper authorization is received from a corporate prior to credit sale
  • Creating contact with hotels, car hire, sightseeing attraction and other service providers for best competitive contract rates
  • Ensure bookings that do not mature are cancelled in time to avoid cancellation penalties especially for hotels
  • Ensure clients’ special requests especially on accommodation & room specification, driver guide language, meals and others are
  • pre-arranged. (eg. ensuring families are booked rooms closer together & pork is not served to Muslim guests etc.)
  • Coordinating with other team in arranging flying & ground packages
  • Making follow-ups for tour quotations
  • Ensuring that tours quotations are competitive
  • Inclusions, exclusions as well as terms & conditions of a quotation should be highlighted to reduce disputes with clients
  • Any other duty as may be assigned from time to time.

Qualifications

  • Certificate or diploma in Tour operations or tourism management or related field
  • Over one year experience as Tour/travel consultant in a busy environment
  • Ability to use various tours/hotel booking systems.
  • IATA qualification is an additional advantage
  • Experience in outbound tours is an advantage
  • knowledge of GDS an advantage

Applications Deadline: 31st October 2019 via our Website

Job Category: Tours Department
Job Type: Full Time
Job Location: Nairobi
Sorry! This job is expired.

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Tours & Travel Consultant
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